Woodley and Earley Bus Service Consultation

Public Consultation for the Council's local transport plan indicated that public transport was a priority for people in Woodley and Earley. This questionnaire has been designed to understand how well the existing bus services meet peoples needs.

Do you use bus services in Wokingham Borough?

Yes

Yes, I use the bus

This questionnaire has been designed to understand the travel patterns, views and opinions of people who use the bus services within the Borough of Wokingham. As someone who uses buses, the Council would be grateful if you could spend a couple of minutes filling in this questionnaire

On average, how often do you use the bus?

Daily

2-3 times a week

Once a week

Less than once a week

Which days of the week do you usually use the bus? (Please tick all that apply)

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

No specific day

	Which bus routes do you usually use? E.g. Number 2

	Which bus stop do you usually board the bus at? E.g. stop name or approximate location

	What type of ticket do you usually buy?

Would you like to receive information to plan your journey in any other way?

Yes

If yes, please state:

How do you usually buy your ticket?

From the driver

From a travel office

From a website

From a local shop/post office

By post

From a rail station

Other

Other, please state

Please identify for which purposes you usually use the bus. For those purposes you usually use the bus, please state the location which you usually travel to, e.g. Reading Town Centre

Daily commuting to / from work

Yes

Location

Less regular commuting to / from work

Location

Daily commuting to / from education

Location

Less regular community to / from education

Location

Food shopping

Location

Shopping trip (to Town Centre)

Location

Visiting friends or relatives

Location

Sports / entertainment

Location

A day out

Location

Travel to / from holiday

Location

On personal business (e.g. dentist/doctor)

Location

Hospital

Location

On Company business

Location

Other (please specify)

Location

Once you have completed your journey by bus, do you usually continue your journey by any other form of transport?

No, the bus takes me exactly where I need to go

Yes, on foot

Yes, by cycle

Yes, I change to another bus

Yes, by train

Yes, as a car passenger

Yes, as a car driver

Yes, other

Please state

Please specify

Thinking about your usual bus journey, please indicate how important the following are in your decision to use the bus?
	Very Important	Important	Neither important or Not Important	Fairly Unimportant	Not Important/Don't Know
Having a free bus pass
It is the easiest way to travel
It is good value for money
I don't have to worry about parking
The bus goes where I need to go
It reduces my carbon footprint
I combine it with a walk to improve my health
I don't own a car
I have no other option
Other, please state below

Thinking about your usual bus journey, how satisfied would you say you are with the following aspects?
	Very Satisfied	Fairly Satisfied	Neither Satisfied nor Dissatisfied	Fairly Unsatisfied	Very Unsatisfied	Not Relevant / Don't Know
Your personal safety at the stop
The cleanliness and graffiti at the stop
The amount of litter at the bus stop
The provision of a shelter at the bus stop
Timetable information at the bus stop
The ease of getting on and off the bus
The cleanliness and condition of the bus
The length of time the journey takes
Other, please state

Please state

Are there any places you would travel to locally, if the bus route could be changed?

Yes

	Please identify
	Where should the bus go?
	Why should it go there
	Do you already make this trip?
	What transport do you use to make this trip?
	How frequently do you make the trip?

Would you like to add another location?

Yes

	Please identify.
	Where should the bus go?
	Why should it go there?
	Do you already make this trip?
	What transport do you use to make this trip?
	How frequently do you make the trip?

Would you like to add another location?

Yes

	Please identify.
	Where should the bus go?
	Why should it go there
	Do you already make this trip?
	What transport do you use to make this trip?
	How frequently do you make the trip?

Do you consider yourself to have a disability?

Yes

If yes, does the bus accommodate your needs?

No, I don't use the bus

This questionnaire has been designed to understand the travel patterns, views and opinions of people who do not use bus services. As someone who does not use buses, the Council would be grateful if you could spend a couple of minutes filling in this questionnaire.

Do you think the Council should encourage bus use?

Yes

Do you think the Council should provide funding for bus services if they cannot be provided commercially?

Yes

Please state

	Please identify the location where you normally undertake the following activities. E.g Reading Town Centre
	Employment
	Education
	Take children to / from school
	Food Shopping
	Clothes shopping
	Doctors / Dentist
	Restaurants / Public Houses
	Day trips
	Holidays (UK / Abroad)

When would you say you last used a bus in Wokingham Borough?

Within the last year

Within the last 5 years

Within the last 10 years

Over 10 years ago

I've never used a bus

Thinking about why you don't use the bus, please indicate how important the following statements are in your decision not to use the bus?
	Very Important	Important	Neither Important or Not Important	Fairly Unimportant	Not Important / Don’t Know
I don't know what bus services are available
Bus timetables are too complicated
It's not convenient to use the bus
It's too far to walk to the bus stop
I wouldn't feel safe waiting for the bus
Buses don't go to the right places
There are not enough buses
Bus travel is too expensive
I never have the correct change
I would have to catch more than one bus
I would need more than one ticket
The bus is unreliable
Travel by bus takes too long
I perceive other passengers' behaviour to be poor
I wouldn't have time to use the bus
Bus journey times are too long
It is too difficult to transport things, e.g. shopping
I have a disability
I've had a bad experience on a bus
Other

Please state:

Are you aware of your nearest bus route?

Yes

If yes, please state the route number

Are you aware of where your nearest bus stop is?

Yes

If yes, please identify approximate location

Are you aware of how often the bus runs?

Yes

If yes, please state

What types of people do you believe use the bus?
	Yes	No
Young Children
School Children
Students
Families
Those over 65
Unemployed
Mothers with young children
People going food shopping
People going to doctors / hospital
People travelling for leisure (e.g cinema)
People travelling to work
People travelling on business

What discounts do you think should be available for the following groups of people when using the bus?
	Free Travel	Reduced Fare	Group Discount	Loyalty Discount	Multi-Trip Discount	No Discount, Full Fare
Children (under 5)
Children (5-16)
Children travelling to school
Students (college / university)
Families
Employees travelling to and from work
Employees travelling for business
General bus passengers
Unemployed
Those over 65

	Please identify any changes to the bus services which would encourage you to occasionally use the bus?

If the changes you have identified in the previous questions were made to bus services, how likely would you be to use the bus?

I would definitely use the bus

I would probably use the bus

I'm not sure if I would use the bus

I wouldn't use the bus

Do you consider yourself to have a disability?

Yes

If yes, please identify how bus services could best accommodate your needs?